FAQ
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About the Company
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What is your company/about us?
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PassionCove.store: Where Love Meets the Cutest Little Outfits
Nestled in the heart of heartfelt gifting, PassionCove.store is your go-to spot for spreading joy through the sweetest baby apparel and thoughtful merch. Imagine tiny onesies bursting with personality — hilarious, heartwarming, or downright adorable — designed to make every milestone (first smile, baby shower, new arrival, or birthday) feel extra special.
What started as a passion for celebrating life's tiniest miracles has grown into a cozy online haven filled with high-quality, comfy baby clothes and unique gifts that say "I care" without saying a word. Whether you're shopping for your own little one, a friend's bundle of joy, or that perfect keepsake for new parents, every piece is crafted with love, fun, and a touch of whimsy.
At PassionCove.store, it's more than just shopping — it's about creating memories, one cute outfit or thoughtful gift at a time. Dive in, browse the collection, and find something that sparks that warm, fuzzy feeling. Your passion for family and fun deserves a home like this!
Head over to passioncove.store today and let the cuteness begin.
When was the company founded?
The company behind passioncove.store an online retail store specializing in women's intimate apparel, lingerie, costumes, clubwear, plus-size options, hosiery, corsets, bridal/honeymoon items, and related fantasy-themed clothing (e.g., from brands like Black Secret and Shirley of Hollywood). The site emphasizes variety for different sizes and styles focused on passion and fantasy.
No public information is available on when the company was specifically founded, established, or launched. The website itself (including homepage and any potential subpages like About Us) does not mention a founding date, "since [year]," history, or timeline details. There is also no visible copyright notice in the footer (e.g., © [year] PassionCove) or other indicators like establishment year.
A related SHEIN store named "Passion Cove" (which may or may not be directly connected) is noted as "Established 1 Year Ago" in some listings, but this seems separate and recent (likely around 2025 based on current data).
There is also a Pinterest account @passioncove linked to baby clothing/onesies and Etsy merch, but it does not appear directly tied to passioncove.store's lingerie focus and provides no founding info.
Domain registration dates (via WHOIS) could offer a clue on when the online presence started, but no specific creation date was publicly extractable from searches—many .store domains are relatively modern, often post-2016 when the TLD launched.
If this is for a product description, bio, or similar, here's a suggested neutral phrasing you could use/adapt:
"Passioncove.store is a dedicated online boutique offering an extensive range of women's lingerie, costumes, and intimate apparel designed to inspire passion and fantasy. While the exact founding date of the company is not publicly listed on the site or in available records, it operates as a modern e-commerce store focused on quality, variety, and inclusive sizing for every customer."
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Where is your company located/headquartered?
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Products/Services
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What products/services do you offer?
Passion Cove Store is your go-to destination for beautiful, high-quality intimate wear that celebrates every body shape and size. We believe in body positivity and self-expression, offering an extensive range of products to help you free yourself and embrace the body of your desire. Whether you're looking to add excitement to your bedroom, prepare for a romantic honeymoon, or simply feel sexy and empowered, our collection brings passion and fantasy into your life.
Our tagline says it all: "Passion is waiting for you." We curate items from trusted brands like Black Secret, Shirley of Hollywood, YesX, and more, ensuring variety, quality, and inclusivity.
Our Products
We offer a diverse selection of sensual and fantasy-inspired apparel for women, including:
Lingerie Sets – Sexy bras, panties, and matching ensembles for everyday allure or special nights.
Dresses & Clubwear – Flirty, form-fitting dresses perfect for nights out or intimate evenings.
Corsets & Bodysuits – Structured pieces that accentuate curves and boost confidence.
Costumes & Fantasy Wear – Role-play outfits, themed costumes, and playful designs to ignite imagination.
Hosiery & Stockings – Garters, thigh-highs, suspender belts, and stockings for a classic seductive touch.
Bedroom Wear & Chemises – Soft, revealing nightwear like chemises, robes, camisoles, and babydolls.
Briefs, Thongs & Accessories – Comfortable yet provocative bottoms, plus add-ons like collars or harnesses.
Bodysocks, Catsuits & Wet Look Items – Sleek, second-skin styles for a bold, edgy vibe.
Bridal & Honeymoon Collections – Romantic lingerie for brides, including bridal sets and honeymoon essentials.
Plus Sizes & Inclusive Sizing – Options for every shape, ensuring everyone can find their perfect fit.
Gothic & Specialty Lingerie – Dark, dramatic pieces for those who love alternative styles.
Skirts, Robes & More – Versatile pieces to mix and match for personalized looks.
All products are selected to promote sensuality, comfort, and empowerment, helping you express your inner passion.
Our Services
Secure Online Shopping – Easy browsing, safe checkout, and discreet packaging for your privacy.
Body-Positive Focus – Inclusive sizing across categories so every woman feels represented and celebrated.
Curated Collections – Featured picks like "Our Ladies' Picks" to highlight trending or customer-favorite items.
Fast & Reliable Delivery – (Add your specific shipping details here, e.g., worldwide shipping, express options).
Customer Support – We're here to help with sizing questions, product recommendations, or any inquiries to make your experience seamless.
At Passion Cove Store, we're more than just a shop—we're a place to ignite desire, boost confidence, and celebrate your sensuality. Explore our collections today and let passion lead the way!
How do your products/services work?
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How Our Products Work
Our items are ready-to-wear intimate apparel crafted from high-quality, comfortable, and often stretchy fabrics (such as lace, mesh, satin, wet-look materials, and more) to provide both style and wearability. Here's how they typically function in everyday or special use:
Lingerie sets, briefs, thongs, and bodysuits: These are designed as foundational pieces for layering under clothing or wearing alone for intimate moments. They offer adjustable straps, hook-and-eye closures, or stretch fits for a customizable, flattering shape that supports and accentuates your curves.
Corsets, bustiers, and garter belts: These provide shaping and support (light cinching for corsets) while adding a seductive element. Many include adjustable lacing or hooks at the back and suspender clips to attach stockings for a complete look.
Stockings, hosiery, and suspender sets: Sheer or patterned stockings are held up by garter belts or come in self-hold thigh-high styles with silicone grips. They add elegance and sensuality to outfits.
Dresses, clubwear, chemises, camisoles, and nightwear: These are versatile pieces for bedroom wear, date nights, or club settings. Lightweight and often form-fitting, they drape beautifully and come in various lengths and styles (e.g., mini dresses, robes, or flowing chemises) for comfort and allure.
Specialty items like catsuits, bodysockings, bridal/honeymoon wear, and plus-size options: These cater to specific fantasies or occasions, with features like full-body coverage, sheer panels, or romantic detailing. Plus-size ranges ensure inclusive sizing with the same attention to fit and quality.
All products are intended to be worn as-is — simply select your size based on our sizing charts (available on product pages), and they deliver immediate wearability. No assembly or special setup is required beyond standard clothing care (hand wash or gentle cycle recommended for delicate fabrics to maintain quality).
Shopping & Delivery Process
Browse and select: Explore categories like lingerie sets, corsets, stockings, clubwear, or plus sizes on passioncove.store.
Add to cart and checkout: Choose sizes, colors, and quantities. We offer secure payment options.
We handle the rest: Orders are processed quickly and shipped directly to you (check our shipping policy for estimated times, rates, and any free shipping thresholds). Products arrive discreetly packaged for privacy.
Our goal is to bring passion, fantasy, and confidence into your life with pieces made for every body and every mood. If you're unsure about fit or style, feel free to contact us — we're here to help you find the perfect match! Visit passioncove.store to shop now. 💋
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What are the key features/benefits?
Key Features and Benefits of PassionCove.store
PassionCove.store is your go-to online destination for sexy lingerie, costumes, and intimate apparel designed to ignite passion, spark fantasy, and celebrate every body. With the tagline "Free yourself and embrace the body of your desire" and "Bring Passion and fantasy into your life," the store focuses on empowering customers to explore their sensuality confidently.
Key Features
Extensive Product Range — A wide variety of categories including:
Lingerie Sets
Costumes
Dresses & Clubwear
Corsets
Hosiery & Stockings (including crotchless options)
Bedroom Wear (chemises, bodysuits, catsuits, robes, camisoles)
Briefs & Thongs
Suspender Belts & Garters
Bridal & Honeymoon collections
Wet Look, Gothic Lingerie, and Plus Sizes
Inclusive Sizing — Beautiful products catering to every size and shape, ensuring everyone can find something that fits and flatters.
Curated Ladies' Picks — Highlighted bestsellers and staff favorites, such as premium stockings from Black Secret, garters from Shirley of Hollywood, and sexy dresses/nightdresses from YesX — making it easy to discover top-rated, trend-forward items.
Fantasy-Focused Collections — From elegant bridal sets to bold clubwear and erotic accessories, perfect for role-play, special nights, honeymoons, or everyday seduction.
Key Benefits
Boost Confidence & Self-Expression — High-quality, alluring pieces help you embrace your body, feel empowered, and unleash your inner desires.
Enhance Intimacy & Romance — Perfect for spicing up relationships, creating memorable moments, or surprising a partner with fantasy-inspired outfits.
Variety for Every Occasion — Whether it's a romantic honeymoon, a passionate night in, bridal lingerie, or bold club looks, there's something to match any mood or event.
Convenient Online Shopping — Easy browsing with a dedicated "Shop All" section, featured videos, and quick access to popular items — shop from the comfort of home with a focus on discreet, exciting discoveries.
Affordable Luxury Feel — Stylish, detailed designs (like lace, zip details, and premium fabrics) that deliver a premium experience without breaking the bank
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Do you offer customization options?
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Thank you for your interest in PassionCove.store!
At this time, we do not offer personalization, custom sizing beyond our standard range, made-to-order designs, monogramming, or other customization services for our products. Our collection is carefully curated from trusted brands and suppliers to bring you high-quality lingerie, costumes, clubwear, corsets, hosiery, bridal wear, and more in a wide variety of styles and sizes (including plus sizes).
We focus on providing ready-to-ship or in-stock items with fast delivery so you can enjoy them right away for special occasions, honeymoons, or everyday confidence.
If you're looking for something specific (e.g., a particular color, style variation within our existing listings, or help finding the perfect fit), feel free to reach out via our contact form or email us at [insert your email, e.g., support@passioncove.store] — we'd be happy to check availability or recommend the closest matches from our current range!
We appreciate your support and hope to help make your shopping experience passionate and perfect. 💕
Best regards,
The PassionCove Team
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Pricing and Payment
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Transparent Pricing
All prices on PassionCove.store are displayed in British Pounds (GBP £) and include the item cost as shown on the product page.
Prices are final at the time of purchase and do not include shipping fees (calculated at checkout based on your location and order weight).
We are not currently charging VAT separately (prices include any applicable VAT where required — please check your local tax rules for imports if ordering from outside the UK).
We occasionally run promotions, sales, or discount codes — these will be clearly displayed on the product page or banner, and applied automatically or via code at checkout.
All prices are subject to change without notice, but your order total is locked in once payment is confirmed.
Secure Payment Methods
We accept a wide range of safe and convenient payment options to make your shopping experience easy and secure:
Major Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, and more.
PayPal — Pay quickly without sharing card details (including PayPal Credit where available).
Apple Pay and Google Pay — For fast, contactless checkout on supported devices.
Other options (if integrated on your platform): Klarna, Clearpay, or bank transfer (contact us for details).
All payments are processed securely through encrypted connections (SSL) and our trusted payment gateway. We never store your full card details on our servers.
When You're Charged
Your card or payment method is authorized when you place the order.
The charge is processed once your order is confirmed (usually immediately, or upon dispatch if we need to verify stock).
If an item is out of stock or there's an issue, we'll notify you promptly and issue a refund to your original payment method.
Currency & International Orders
All transactions are in GBP. Your card issuer or PayPal may apply a currency conversion fee if your card is in another currency — these are set by your provider, not us.
For international customers: Import duties, customs fees, or taxes (if any) are your responsibility and not included in our prices or shipping costs.
Refunds & Disputes
If you're eligible for a refund (e.g., due to returns, cancellations, or order issues), it will be issued to your original payment method within 5–10 business days (depending on your bank or provider). For full details, see our Returns & Refunds Policy.
We prioritize your security and satisfaction — if you have any questions about pricing, payments, or your order, feel free to contact us at [support@passioncove.store] or through our contact form.
Happy shopping at PassionCove.store
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How much do your products/services cost?
Your products at passioncove.store feature a wide range of lingerie, intimate apparel, costumes, and related items designed to embrace confidence and desire, available in various styles and sizes (including plus sizes).
Prices vary depending on the specific item, category, and brand, but here's a general overview based on what's featured:
Accessories like garters or smaller pieces often start around £8.49 (e.g., decorative garters).
Stockings, hosiery, and tights (including special designs like crotchless or branded Black Secret) typically range from £21.99 to £24.99.
Dresses, nightdresses, lingerie sets, and similar apparel (e.g., YesX zippy dresses or eyelash lace pieces) are commonly priced around £34.99.
Other categories such as corsets, clubwear, bedroom wear, chemises, bodystockings, catsuits, bridal/honeymoon items, robes, wet look pieces, gothic lingerie, and more follow similar affordable-to-mid-range pricing, generally in the £20–£50 ballpark for most individual items (exact prices shown on each product page).
For the most accurate and up-to-date pricing, including any sales, bundles, or full collection details, please visit the product pages directly on passioncove.store (all prices are displayed in GBP). Shipping costs, taxes, or promotions may apply at checkout depending on your location.
Feel free to browse the categories like Lingerie Sets, Costumes, Plus Sizes, or Shop All for your perfect pick! If you have a specific item or category in mind, I can help narrow it down further. 😊
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What payment methods do you accept?
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We accept a variety of secure and convenient payment methods at passioncove.store to make your shopping experience as smooth and enjoyable as possible.
While exact options are displayed during the checkout process (and may include common methods based on standard e-commerce practices for UK/GBP-based stores like ours), we typically support:
Major credit and debit cards — including Visa, Mastercard, and often American Express or others.
PayPal — a popular choice for quick, secure payments without sharing card details.
Potentially other options such as Apple Pay, Google Pay, or buy-now-pay-later services (depending on availability and your region).
All transactions are processed securely with industry-standard encryption (SSL) to protect your personal and payment information. Prices are in GBP, and any applicable taxes or fees will be clearly shown at checkout.
For the most up-to-date and precise list of accepted payment methods:
Proceed to add items to your cart and head to checkout — the available options will appear there based on your location and device.
Check our Policies or FAQ section (if available on the site) for any additional details.
We aim to offer flexible and trusted ways to pay so you can focus on finding that perfect piece to ignite your passion! If you have questions about a specific payment option or run into any issues at checkout, feel free to reach out.
Do you offer discounts or promotions?
Yes, Passion Cove Store (passioncove.store) does offer promotions and discounts from time to time, though they may vary and aren't always prominently displayed on the homepage.
Your site specializes in adult lingerie, intimate apparel, fantasy wear, including items like costumes, corsets, clubwear, plus-size options, bridal/honeymoon pieces, bodystockings, and more.
From what I can see:
There are no ongoing site-wide sales, banners, or fixed coupon codes visible right now (like percentage-off deals or flash promotions).
However, similar stores in this niche (and occasional mentions related to "Passion Cove" branding elsewhere) often run limited-time offers, such as:
Discounted pricing on select items or bundles.
Promo codes for first-time buyers, newsletter sign-ups, or seasonal events (e.g., holidays, Valentine's).
Free shipping thresholds or bundle deals.
If you're asking as the owner/manager: To attract more customers, consider adding visible promotions like:
"10-20% off your first order" with a sign-up discount.
Flash sales on popular categories (e.g., lingerie sets or costumes).
A dedicated /promotions or /sale page.
Email/SMS alerts for subscribers.
If you're a customer asking about current deals: Check the site directly (passioncove.store) for any pop-ups, footer links, or cart-applied codes. You can also sign up for their newsletter if available, as that's a common way to get exclusive promo codes. Or reach out via any contact form/social links on the site for the latest offers.
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Is there a subscription option?
The website passioncove.store is an online store specializing in women's lingerie and intimate apparel. It sells a wide range of products such as lingerie sets, costumes, corsets, clubwear, hosiery, stockings, plus-size options, bridal wear, robes, chemises, bodysuits, catsuits, wet look items, and gothic lingerie. Brands like Black Secret and Shirley of Hollywood are featured, with items priced affordably (e.g., from around £8 to £35 based on visible examples).
From a direct review of the homepage and visible site content, there is no subscription option available. This includes:
No mention of recurring subscriptions, subscription boxes, monthly memberships, or recurring payment plans for products or services.
No visible features for "subscribe," "membership," "recurring," or similar terms in menus, footers, banners, product pages, or promotions.
The site functions as a standard one-time purchase e-commerce store (likely built on a platform like Shopify or similar, though not explicitly confirmed). If you're the owner or considering adding subscriptions (e.g., for repeat lingerie deliveries, VIP access, or recurring orders), this is commonly done via apps/plugins on platforms like Shopify—such as Shopify Subscriptions or third-party tools like Recharge, Bold Subscriptions, or similar. However, as it stands currently, no such feature exists on passioncove.store.
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Ordering and Shipping
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Shipping Policy & Legal Disclaimer
Shipping Times & Delivery
Estimated delivery times are provided as guidelines only and are not guaranteed unless explicitly stated (e.g., “Guaranteed Delivery by [Date]”).
We ship from [country/warehouse location]. Delivery times may vary depending on the shipping method selected, destination, customs processing (for international orders), weather conditions, carrier delays, holidays, or other unforeseen events.
We are not responsible for delays caused by the shipping carrier, customs authorities, incorrect or incomplete shipping addresses provided by the customer, or force majeure events (acts of God, war, strikes, pandemics, natural disasters, etc.).
Shipping Risks & Liability
Title and risk of loss for all products pass to the customer upon delivery of the package to the carrier.
Once the package is handed over to the shipping carrier, we are no longer liable for loss, damage, theft, or delays in transit (except where we explicitly offer insured or tracked shipping).
If you select an uninsured or untracked shipping method, you assume full responsibility for any loss or damage during transit.
Customs, Duties & Taxes (International Orders)
The recipient is solely responsible for all import duties, customs fees, tariffs, VAT, and any other taxes or charges imposed by the destination country.
We do not calculate, collect, or pay these fees on your behalf unless expressly stated (e.g., DDP – Delivered Duty Paid).
Refusal to pay customs charges may result in the package being abandoned, destroyed, or returned at the customer’s expense.
Lost or Stolen Packages
Packages marked as “delivered” by the carrier are considered successfully delivered. We are not responsible for packages lost or stolen after delivery confirmation.
For high-value orders, we strongly recommend selecting a shipping method that includes tracking and insurance.
Incorrect Address
If a package is undeliverable due to an incorrect or incomplete address provided by the customer, the customer is responsible for any additional shipping fees to reship the order. Returned packages may incur return shipping and restocking fees.
Non-Delivery Claims
Any claim for non-delivery must be submitted within [X] days (commonly 30–60 days) after the estimated delivery date or the date the tracking shows “delivered.” Claims submitted after this period will not be honored.
We reserve the right to modify shipping policies at any time without prior notice. By placing an order, you agree to these shipping terms and conditions.
(Last updated: [2026)
Refund Policy
Returns and Exchanges
As a business-to-costumers supplier, and due to the nature of the products we sell, we only accept returns in the event of a fault.
Our exceptional quality products and customer service commitments mean the need for you to return something to us is extremely rare. In fact, faults have been found in less than 0.001% of products that leave our warehouse.
We’re really proud of our quality control procedures, exceptionally high standards and attention to detail. Our strong customer-supplier relationships are built on trust, and it’s easy to see how our customers have come to know and trust the faultless products we deliver every time.
Here to help
We’re happy to help with any size or colour queries you might have prior to placing your order.
Your products should be the right fit for your business and your customers, so we’re happy to offer our advice and discuss ranges and stock options.
As we keep over 3,000 SKUs in stock, we’re confident you’ll find the products that suit you.
Returning an item
In the rare circumstance that you wish to request a return for an item, please follow the below guidance.
In accordance with your cancellation rights and returns and refunds, you must make a claim for damages or shortages in writing to passioncove.store within 24 hours of receipt.
We cannot accept returns if:
• Merchandise was shipped in perfect condition and in accordance with your instructions.
• Styles have been discontinued.
• Merchandise is soiled or otherwise unsaleable.
• Merchandise is not in original unbroken packaging as shipped.
Damaged parcels must be signed for as ‘damaged’.
No returns may be made without prior written authorisation.
Delivery Issues
In the unlikely event of an order going missing in transit we will require to be notified of this in writing with the following details.
Your
Order number
Order Tracking details
We will then contact the delivery company on your behalf and follow their guidance and procedures in order to resolve the issue. We would need a full resolution from the delivery company before any order replacement orders or refunds are issued
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How do I place an order?
Placing an order on Passioncove.store is straightforward, as it's a standard e-commerce website specializing in lingerie, adult apparel, costumes, clubwear, plus-size options, bridal items, and more (like stockings, corsets, chemises, bodysuits, and gothic styles).
Here's the typical step-by-step process to place an order:
Browse and select products
Visit https://passioncove.store.
Use the navigation menu or categories (e.g., Lingerie Sets, Costumes, Plus Sizes, Honeymoon, Wet Look, etc.) to find what you like. The homepage features "Our Ladies' Picks" with popular items like stockings, garters, dresses, and more. Click "Shop All" for the full catalog if needed.
View product details
Click on a product to see photos, descriptions, sizes, colors, prices (e.g., items range from around £8–£35+ based on examples), and availability.
Add to cart
Select your size/color variant (if applicable), then click the "Add to Cart" or "Buy Now" button.
Review your cart
Click the cart icon (usually in the top right header) to view your items. You can adjust quantities, remove items, or proceed.
Proceed to checkout
Click "Checkout" or "Proceed to Checkout".
If you're a new customer, you'll create an account or continue as a guest.
Enter your shipping address, contact details, and any promo codes if available.
Choose shipping and payment
Select your preferred shipping method (details like rates and delivery times should appear here).
Enter payment information—most online lingerie stores accept credit/debit cards, PayPal, or similar secure options.
Review and place your order
Double-check everything (items, address, totals including any taxes/shipping).
Click "Place Order" or "Confirm Purchase" to complete it.
You'll receive an order confirmation email shortly after.
Tips:
Look for any site-wide promotions or free shipping thresholds on the homepage.
The site emphasizes embracing your desires with options for every size and shape—feel free to explore!
If you run into issues (e.g., no visible FAQ or help section noted), check the footer for contact links, or reach out via any provided email/support form.
Your order should be processed quickly—enjoy shopping at Passioncove.store! If you have a specific product in mind or run into any hiccups, feel free to share more details
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What are your shipping options and rates?
Shipping details are only shown at checkout (common for many e-commerce stores using platforms like Shopify, where rates are calculated based on location, weight, or cart value).
The store may offer standard options like USPS, UPS, or FedEx with rates determined dynamically.
Free shipping thresholds, flat rates, or international shipping might apply but aren't advertised openly.
Recommendations:
Add items to your cart on https://passioncove.store and proceed to checkout — this typically reveals exact shipping options, carriers (e.g., USPS Ground Advantage, Priority Mail), estimated rates, delivery times, and any free shipping promotions (many stores offer free shipping over a certain amount, like $50–$75).
Contact the store owner directly via any "Contact Us" form, email, or support link on the site for precise details tailored to your location and order.
If you're in the US, expect common rates like $5–$10 flat for small orders or free over a threshold; international shipping is usually higher and may have customs fees.
How long does shipping take?
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​How can I track my order?
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Once your order ships, we’ll send you a confirmation email with your tracking number and details about the carrier (such as USPS, UPS, or another service we use for delivery).
To track your package:
Check your email inbox (including spam/junk folders) for the shipping confirmation from passioncove.store. It usually arrives within 1–3 business days after your order is processed and shipped.
Look for the tracking number in the email.
Click the tracking link provided in the email (if available) — this will take you directly to the carrier’s website with real-time updates.
Or copy the tracking number and paste it into the carrier’s official tracking page:
USPS: https://tools.usps.com/go/TrackConfirmAction_input
UPS: https://www.ups.com/track
FedEx: https://www.fedex.com/en-us/tracking.html
(We’ll specify the carrier in your email if it’s different.)
Track updates anytime — you’ll see statuses like "Label Created," "In Transit," "Out for Delivery," or estimated delivery date.
Additional Tips:
If you created an account during checkout, log in to your passioncove.store account to view your order history and tracking details (if we support customer accounts).
Processing time is typically 1–3 business days before shipping, depending on order volume.
For international orders, tracking may show limited updates until the package clears customs.
Need Help?
If you haven’t received a shipping confirmation, can’t find your tracking info, or have any issues, please contact our support team right away. Reply to your order confirmation email or reach out via our [Contact Us] form on the website. Include your order number (starts with #) for the fastest help.
We’re here to assist — happy tracking!
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​​What is your return/refund policy?
Return & Refund Policy
1. Return Window
Items may be returned within 30 days of the delivery date (or 14 days for EU/UK customers to comply with distance selling regulations).
The return period starts the day the order is delivered (or the last item of a multi-item order is delivered).
2. Eligibility for Return
Items must be:
Unused, unopened (where applicable), and in the same condition as received
In original packaging with all tags, accessories, and documentation
Not marked as “Final Sale,” “Non-Returnable,” or personalized/custom-made
The following are non-returnable:
Underwear, swimwear, earrings, and intimate items (hygiene reasons)
Perishable goods, digital downloads, gift cards
Items marked “Final Sale” or explicitly stated as non-returnable at purchase
3. Refund Options
Full refund to the original payment method
Store credit (at our discretion or if you select this option — often with a bonus)
Exchange for the same item (different size/color) when available
4. Refund Exclusions
Original shipping fees are non-refundable (except in cases of our error)
Return shipping costs are paid by the customer unless the item was defective, damaged, or sent incorrectly by us
Items returned without prior authorization may be refused or subject to a restocking fee
5. How to Return
Contact us within the return window at [support@email.com] to request a Return Authorization (RA) number
Include the RA number on the outside and inside of your return package
Ship the item via a trackable method to the return address we provide
Keep proof of postage — we are not responsible for lost return packages
6. Refunds Processing
Refunds are processed within 7–10 business days after we receive and inspect the returned item
Refunds appear on your statement within 3–10 days depending on your bank or card issuer
Original shipping costs and any import duties/taxes paid are non-refundable
7. Damaged, Defective, or Wrong Items
Notify us within 48 hours of delivery with photos of the damage/wrong item
We will provide a free return label and either replace the item or issue a full refund (including original shipping)
8. Restocking Fee
A 15–25% restocking fee may apply to returned items that show signs of use, missing parts, or damaged packaging (except defective items)
9. Changes to This Policy
We reserve the right to update this return policy at any time. The policy in effect at the time of your purchase applies.
By placing an order, you agree to this Return & Refund Policy.
Last updated: December 2025
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How do I return an item?
Contact costumer service By email and explain the reason for returning iterm
all orders must be un open be before the returning and refunded
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What is your warranty/guarantee?
Warranty and Guarantee Policy
Last Updated: February 8, 2026
At Passioncove.store, we want you to feel confident and excited about every purchase. We stand behind the quality of our products and offer the following warranty and guarantee to ensure your satisfaction.
1. Satisfaction Guarantee
We offer a 30-day Satisfaction Guarantee on eligible items. If you're not completely satisfied with your purchase for any reason, you may return or exchange it within 30 days of the delivery date, subject to the conditions below.
Items must be unworn, in original condition, with all tags attached, and in original packaging.
Due to hygiene and safety reasons, intimate apparel (including but not limited to lingerie sets, briefs, thongs, panties, bodysuits, hosiery, stockings, and any items that come into direct contact with intimate areas), swimwear, and costumes/accessories worn close to the body are final sale and non-returnable/non-exchangeable unless the item is defective, damaged, or not as described.
Eligible non-intimate items (e.g., certain dresses, corsets, robes, accessories, or outerwear) may qualify for return or exchange.
2. Quality Guarantee & Limited Warranty
Passioncove.store guarantees that all products are free from manufacturing defects in materials and workmanship at the time of delivery.
If an item arrives damaged, defective, or materially different from the description (e.g., wrong size/color, missing parts), please contact us within 7 days of delivery.
We will gladly offer a replacement (if available) or a full refund (including original shipping costs in cases of our error).
This limited warranty does not cover normal wear and tear, misuse, improper care (e.g., incorrect washing), accidental damage, or alterations made by the customer.
3. Return & Refund Process
Contact our customer support team at [support@passioncove.store] (or via the Contact Us form on our site) with your order number, photos of the item/issue, and reason for return.
We will provide a Return Authorization (if approved) and instructions.
Ship the item back using a trackable method (return shipping is the customer's responsibility unless the return is due to our error, such as wrong item shipped or damage in transit).
Once we receive and inspect the item, we will process your refund or exchange within 5-10 business days.
Refunds are issued to the original payment method.
Store credit may be offered as an alternative in some cases.
4. Exclusions
Final sale items (including all intimate apparel, swimwear, and clearance/sale items) are non-returnable except for defects.
Personalized or custom items are non-returnable.
We are not responsible for lost or damaged returns unless a tracking number is provided.
5. Additional Notes
We strive for 100% customer satisfaction and will work with you to resolve any issues fairly. This policy complies with applicable consumer protection laws, but please note that hygiene-restricted items have limited return rights to protect all customers.
For questions, reach out anytime at support@passioncove.store or through our website contact form. We're here to help make your Passion Cove experience amazing!
Thank you for shopping with us.
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What is your cancellation policy?
General Guidance for Order Cancellations
If the order hasn't shipped yet: Cancellations are usually possible shortly after purchase. Contact the store quickly (ideally within hours or the same day) to request cancellation, as processing and shipping can happen fast for in-stock items.
If the order has already shipped: It may not be cancellable, and you'd need to follow the return/refund process instead (e.g., refusing delivery or returning the item after receipt).
Non-refundable or restricted items: Intimate apparel, lingerie, underwear, and similar products are often final sale/no return/no cancellation for hygiene reasons unless defective or damaged.
How to request cancellation:
Log into your account on passioncove.store (if you created one during checkout).
Check your order status in the "My Account" or "Orders" section.
Look for any "Cancel Order" option if available.
If no option exists, email customer support directly (common contact methods include info@passioncove.store or a contact form on the site).
Provide your order number, full name, and details of the request.
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What is your privacy policy?
Collection of personal information (e.g., name, email, shipping/billing address, payment details during checkout).
Use of that data for processing orders, customer service, marketing (if opted in), and site improvements.
Cookies and tracking technologies for analytics and user experience.
Data sharing with service providers (e.g., payment processors, shipping companies) but not selling personal data to third parties unrelated to the service.
Security measures to protect information.
User rights (access, correction, deletion where applicable, e.g., under laws like GDPR or CCPA if relevant).
Contact details for privacy inquiries.
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Account and Support
Contact costumer service and they will guid and support in the best way than can
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How do I create an account?
Go to login section it will take you to page it will say login or sign up
fill in the form and your account it set up
then your shell get a email to say your set up
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How do I reset my password?
if want to reset you password login go in to account and they should be a part to change your
password
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What are your business hours?
Opening tines 9 to 5 office company
we will accept email but this will be look at between 9 to 5
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​​How can I contact customer support?
Email costumer service @ passioncove.store
costumer service phone between 9 to 5
Where is your company located/headquartered?​
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