1. Payment Methods
We accept the following secure payment methods:
Major credit and debit cards (Visa, Mastercard, American Express)
PayPal
Other secure payment options available at checkout
All payments are processed securely through trusted third-party payment providers. We never store your full card details on our servers.
2. Pricing
All prices on passioncove.store are listed in British Pounds (£) and include VAT where applicable.
Prices are subject to change without notice. The price charged will be the price shown at the time you place your order.
3. Order Confirmation
Once your order is placed and payment is successfully processed, you will receive an order confirmation email.
Please check your order details carefully. If you notice any errors, contact us as soon as possible at passioncove02@gmail.com.
4. Refunds
We want you to be happy with your purchase. However, due to the nature of our products (intimate apparel and lingerie), we have a strict but fair refund policy:
Faulty or Damaged Items: If you receive a faulty or damaged item, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a free return and offer a full refund or replacement.
Incorrect Item Sent: If we send you the wrong item, we will arrange a free return and send the correct item or issue a full refund.
Change of Mind / Wrong Size / Not as Expected: Unfortunately, we cannot accept returns or issue refunds for change of mind, incorrect size chosen, or items that do not meet personal expectations, as these are intimate products for hygiene reasons.
Unworn & Unopened Items: Returns may only be considered in exceptional cases and only if the item is completely unused, in original packaging with all tags attached, and returned within 14 days of delivery. Return shipping costs will be the customer’s responsibility. Approval must be obtained in writing before returning any item.
5. How to Request a Refund
To request a refund or report an issue:
Email us at passioncove02@gmail.com
Include your order number, full name, and a clear description of the problem
Attach photos if the item is damaged or incorrect
We aim to respond within 1–2 working days.
6. Refund Processing Time
Once we receive and inspect the returned item (if applicable), approved refunds will be processed within 5–7 working days.
Refunds will be issued to the original payment method used.
7. Shipping Costs
Original shipping costs are non-refundable, except in cases where we have sent a faulty or incorrect item.
8. Contact Us
If you have any questions about payments or refunds, please contact us:
Email: passioncove02@gmail.com
Address: Pen Y Bont Yard, Abergele, LL22 7HA
Opening hours: Monday to Friday, 9:00 – 17:00 (BST)