SHIPPINGS

Shipping Policy & Legal Disclaimer

Shipping Times & Delivery

Estimated delivery times are provided as guidelines only and are not guaranteed unless explicitly stated (e.g., “Guaranteed Delivery by [Date]”).

We ship from [country/warehouse location]. Delivery times may vary depending on the shipping method selected, destination, customs processing (for international orders), weather conditions, carrier delays, holidays, or other unforeseen events.

We are not responsible for delays caused by the shipping carrier, customs authorities, incorrect or incomplete shipping addresses provided by the customer, or force majeure events (acts of God, war, strikes, pandemics, natural disasters, etc.).

Shipping Risks & Liability

Title and risk of loss for all products pass to the customer upon delivery of the package to the carrier.

Once the package is handed over to the shipping carrier, we are no longer liable for loss, damage, theft, or delays in transit (except where we explicitly offer insured or tracked shipping).

If you select an uninsured or untracked shipping method, you assume full responsibility for any loss or damage during transit.

Customs, Duties & Taxes (International Orders)

The recipient is solely responsible for all import duties, customs fees, tariffs, VAT, and any other taxes or charges imposed by the destination country.

We do not calculate, collect, or pay these fees on your behalf unless expressly stated (e.g., DDP – Delivered Duty Paid).

Refusal to pay customs charges may result in the package being abandoned, destroyed, or returned at the customer’s expense.

Lost or Stolen Packages

Packages marked as “delivered” by the carrier are considered successfully delivered. We are not responsible for packages lost or stolen after delivery confirmation.

For high-value orders, we strongly recommend selecting a shipping method that includes tracking and insurance.

Incorrect Address

If a package is undeliverable due to an incorrect or incomplete address provided by the customer, the customer is responsible for any additional shipping fees to reship the order. Returned packages may incur return shipping and restocking fees.

Non-Delivery Claims

Any claim for non-delivery must be submitted within [X] days (commonly 30–60 days) after the estimated delivery date or the date the tracking shows “delivered.” Claims submitted after this period will not be honored.

We reserve the right to modify shipping policies at any time without prior notice. By placing an order, you agree to these shipping terms and conditions.

(Last updated: [2026)

Refund Policy  

Returns and Exchanges

As a business-to-costumers supplier, and due to the nature of the products we sell, we only accept returns in the event of a fault.

Our exceptional quality products and customer service commitments mean the need for you to return something to us is extremely rare. In fact, faults have been found in less than 0.001% of products that leave our warehouse.

We’re really proud of our quality control procedures, exceptionally high standards and attention to detail. Our strong customer-supplier relationships are built on trust, and it’s easy to see how our customers have come to know and trust the faultless products we deliver every time.

Here to help

We’re happy to help with any size or colour queries you might have prior to placing your order.

Your products should be the right fit for your business and your customers, so we’re happy to offer our advice and discuss ranges and stock options.

As we keep over 3,000 SKUs in stock, we’re confident you’ll find the products that suit you.

Returning an item

In the rare circumstance that you wish to request a return for an item, please follow the below guidance.

In accordance with your cancellation rights and returns and refunds, you must make a claim for damages or shortages in writing to passioncove.store  within 24 hours of receipt.

We cannot accept returns if:

• Merchandise was shipped in perfect condition and in accordance with your instructions.

• Styles have been discontinued.

• Merchandise is soiled or otherwise unsaleable.

• Merchandise is not in original unbroken packaging as shipped.

Damaged parcels must be signed for as ‘damaged’.

No returns may be made without prior written authorisation.

Delivery Issues

In the unlikely event of an order going missing in transit we will require to be notified of this in writing with the following details.

Your

Order number

Order Tracking details

We will then contact the delivery company on your behalf and follow their guidance and procedures in order to resolve the issue. We would need a full resolution from the delivery company before any order replacement orders or refunds are issued

What to include in the Refund Policy

A legal disclaimer

Return & Refund Policy

1. Return Window

Items may be returned within 30 days of the delivery date (or 14 days for EU/UK customers to comply with distance selling regulations).

The return period starts the day the order is delivered (or the last item of a multi-item order is delivered).

2. Eligibility for Return

Items must be:

Unused, unopened (where applicable), and in the same condition as received

In original packaging with all tags, accessories, and documentation

Not marked as “Final Sale,” “Non-Returnable,” or personalized/custom-made

The following are non-returnable:

Underwear, swimwear, earrings, and intimate items (hygiene reasons)

Perishable goods, digital downloads, gift cards

Items marked “Final Sale” or explicitly stated as non-returnable at purchase

3. Refund Options

Full refund to the original payment method

Store credit (at our discretion or if you select this option — often with a bonus)

Exchange for the same item (different size/color) when available

4. Refund Exclusions

Original shipping fees are non-refundable (except in cases of our error)

Return shipping costs are paid by the customer unless the item was defective, damaged, or sent incorrectly by us

Items returned without prior authorization may be refused or subject to a restocking fee

5. How to Return

Contact us within the return window at [support@email.com] to request a Return Authorization (RA) number

Include the RA number on the outside and inside of your return package

Ship the item via a trackable method to the return address we provide

Keep proof of postage — we are not responsible for lost return packages

6. Refunds Processing

Refunds are processed within 7–10 business days after we receive and inspect the returned item

Refunds appear on your statement within 3–10 days depending on your bank or card issuer

Original shipping costs and any import duties/taxes paid are non-refundable

7. Damaged, Defective, or Wrong Items

Notify us within 48 hours of delivery with photos of the damage/wrong item

We will provide a free return label and either replace the item or issue a full refund (including original shipping)

8. Restocking Fee

A 15–25% restocking fee may apply to returned items that show signs of use, missing parts, or damaged packaging (except defective items)

9. Changes to This Policy

We reserve the right to update this return policy at any time. The policy in effect at the time of your purchase applies.

By placing an order, you agree to this Return & Refund Policy.

Last updated: December 2025